Luxurious Look Reviews & Buyer Experiences

Luxurious Look is a family-run UK retailer specialising in professional haircare brands through an online platform. Since 2013, it has focused on offering premium salon-quality products to customers primarily within the United Kingdom. The brand is known for its curated selection of well-regarded haircare and beauty products.

The company provides a range of professional haircare items including shampoos, conditioners, treatments, styling products, and skincare. It operates a direct-to-consumer e-commerce model, offering competitive pricing on authentic brands such as Aesop, Davines, KEVIN.MURPHY, and Olaplex. Luxurious Look positions itself as a specialist online retailer catering to those seeking high-quality salon products at accessible prices.

• Family-run UK business
• Premium salon-quality products
• Wide brand selection
• Competitive pricing
• Online direct sales

The KEVIN.MURPHY HYDRATE-ME Duo consists of a shampoo and conditioner designed to support hair hydration and moisture retention. It is part of KEVIN.MURPHY's professional haircare range aimed at consumers seeking healthy, hydrated hair. The product is positioned within the salon-approved moisturizing category.

This duo delivers effective hydration through carefully formulated ingredients targeting hydration needs. It is available for purchase via the official online platform, offering users a convenient way to obtain salon-quality haircare. The products are suitable for regular use to maintain moisture balance.

Priced at £58 GBP, the duo is sold on the official website with standard shipping options available within the UK. This makes it accessible for customers looking to buy authentic KEVIN.MURPHY products online. The offering aligns with competitive pricing trends in the professional haircare market.

KEVIN.MURPHY HYDRATE-ME Duo

Price £58 • luxuriouslook.co.uk

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The Milk_Shake Moisture & More Serum 100ml is designed to provide hydration and nourishment to dry or damaged hair. It belongs to the professional haircare range available through Luxurious Look, offering salon-quality products focused on moisture retention and improved hair health.

This serum features a lightweight formula that targets hair hydration without weighing hair down, making it suitable for regular use. It also helps enhance hair softness and manageability for a smooth finish.

Available on Luxurious Look's UK online platform, this serum is part of a curated selection of authentic professional products. Customers benefit from a focus on product quality and a family-run service ethos, though they should consider shipping times when ordering.

Milk_Shake Moisture & More Serum 100ml

Check Price • luxuriouslook.co.uk

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Davines OI Shampoo Conditioner is a duo consisting of shampoo and conditioner formulated for daily hair cleansing and conditioning. It belongs to the professional haircare category, offering salon-approved quality for consumers in the premium haircare segment. The product is positioned for those seeking salon-standard haircare solutions.

This shampoo and conditioner set supports hair health maintenance with products designed for regular use. The formulation focuses on nourishing and conditioning, aligning with professional salon standards to ensure manageable hair care routines. It is intended for consistent daily application to maintain hair condition.

Priced at £49.40 GBP, this product is available through the official Luxurious Look website. It ships within the United Kingdom with standard delivery options, providing access to a curated selection of professional haircare brands. Customers should consider delivery times when ordering from this online retailer.

Davines OI Shampoo Conditioner

Price £49.4 • luxuriouslook.co.uk

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Luxurious Look offers a wide range of authentic premium haircare products from reputable salon brands, supported by generally positive customer feedback on product quality and competitive pricing. The family-run business is noted for its responsive and polite customer service, a user-friendly website, and a convenient returns system using InPost lockers. However, customers should be aware that shipping delays occur occasionally, including for priority and next-day deliveries, which impacts reliability for urgent orders.

Returns require prior email authorisation and incur a £4.50 fee deducted from refunds, which may be a drawback for some buyers. Communication during delivery or order issues can be slow, and there are reports of disputed or lost parcels, highlighting the need for patience and clear follow-up when problems arise. Overall, the service suits those prioritising product authenticity and pricing over guaranteed fast delivery and immediate support.

Customers purchase Luxurious Look products through a dedicated online platform that focuses on premium salon haircare brands. The process involves browsing a curated selection and placing orders for direct delivery within the UK. Orders are usually processed within a few working days and shipped mainly via Royal Mail, with tracking available through carrier systems.

The platform features an account-based checkout system and sells products directly through the official website to ensure authenticity. Returns can be made using InPost lockers, though some operational delays in dispatch and delivery have been reported. Overall, the experience combines competitive pricing with access to premium brands but includes occasional delays in order fulfillment.

Customers must contact customer service via email before returning any products. Returns are accepted only through the InPost locker system, with a £4.50 fee deducted from the refund. Items should be returned unopened and unused, as used products are not eligible for returns. All items from the same order must be returned together in a single parcel.

The refund is processed using the original payment method minus the return fee. Customers must notify the company before sending back items to ensure the return is authorized. The policy excludes returns of used products and requires adherence to these conditions for eligibility.

Luxurious Look ships physical products within the United Kingdom, primarily using Royal Mail as the carrier. Shipping is limited to domestic delivery within the UK. Returns are handled through InPost lockers, facilitating package drop-offs for customers.

Standard delivery typically takes 3 to 5 working days. Priority or next-day delivery options are available but may experience delays. Customers can track orders via the postal carrier and are advised to be available to receive deliveries to avoid issues.

Customers can contact Luxurious Look's support primarily via email, with no live chat or phone support available. Support requests typically receive a response within one week and cover orders, shipping, returns, billing, warranty, and product inquiries.

• Email: [email protected]
• Contact page: https://luxuriouslook.co.uk/contact-us
• Support page: https://luxuriouslook.co.uk/help-centre
• Business address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, WF5 9TQ, UK

For assistance, customers should use the provided email contact and allow sufficient time for responses. No phone or live chat support is explicitly available.